1. Return Eligibility
We accept returns under the following conditions:
- Product must be unused and in original condition
- Must be returned with original packaging
- Return request must be made within 7 days of delivery
Any product that does not meet these conditions may be rejected.
2. Non-Returnable Items
The following items are not eligible for return:
- Custom or specially manufactured products
- Used, damaged, or altered items
- Clearance or final sale items
3. Return Authorization
- All returns require prior written approval
- To request a return, contact us at:
📧 sales@partscnc.com
Unauthorized returns will not be accepted.
4. Return Process
- Email us with:
- Order number
- Product details
- Reason for return
- Once approved:
- You will receive return instructions
- Ship the product to the provided address
- Ensure proper packaging to avoid damage during transit
5. Return Shipping
- Customer is responsible for return shipping costs
- Original shipping charges are non-refundable
- Any duties or taxes paid are non-refundable
6. Inspection & Approval
- All returned items will be inspected upon arrival
- If approved, the return will be processed
- If rejected, the product may be sent back at your cost
7. Refunds
- Refunds will be issued to the original payment method
- Processing time: 7–14 business days after approval
8. Restocking Fees
- A restocking fee (up to 25%) may apply
- Depends on product type and supplier terms
9. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Report within 48 hours of delivery
- Provide photos as proof
- We will arrange replacement or refund
10. Exchanges
- Exchanges are subject to availability
- If not available, refund will be issued
11. Contact Us
For all return-related queries:
📧 Email: sales@partscnc.com